Processing Time: Orders are typically processed within 1–2 business days after confirmation.
Shipping Duration: Delivery takes approximately 3 to 7 working days, depending on location and courier services.
Shipping Charges: Standard rates apply; free shipping may be available for orders over a specified amount (check current promotions).
Tracking: A consignment number is provided once your order ships, enabling you to track it until delivery.
Processing Time: Orders are processed within 1–2 business days.
Shipping Duration: Delivery takes between 10 to 45 working days, depending on:
The destination country.
The courier option selected (e.g., standard, expedited, express).
Customs clearance and local delivery infrastructure.
Shipping Charges: Calculated at checkout based on courier, destination, and service level. Import duties or taxes are not included and remain the buyer’s responsibility.
Tracking & Customs: All international orders include a tracking number. Customers are responsible for customs clearance and any duties or taxes charged upon arrival.
Excludes: Saturdays, Sundays, and official public holidays in India and/or the destination country.
Shipping timeframes are estimates. Delays can occur due to:
Courier company constraints.
Customs inspections.
Regional holidays or unforeseen logistical challenges.
Notifications: You’ll be informed if any exceptional delay occurs. You may also contact our customer support team for real-time updates.
In case of non-delivery, loss, or severe damage, please immediately contact both the courier and Sutkatha’s support team at sutkatha@gmail.com
We’ll initiate an investigation, coordinate with the courier, and assist with a replacement or refund as per policy.
